| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Insurance & TPA |
| Functional Area | Not Mentioned |
?Delivery of all CSM activities for the business to meet agreed KPIsBe a customer advocate within AXA, ensuring the highest quality interactions with the customer across all lifecycle channelsResolve customer complaints quickly and efficientlyPlan and deliver CSM strategies across the organization to retain existing customers, increasing brand loyalty, improving customer experienceOwn the responsibility for retention campaigns, right from conceptualization to analysis. This will include idea generation, proposal preparation, overseeing the process, and executionLeverage campaign results to run the planning and testing process to continuously drive increased customer interest, loyalty, and profitability across segments and channelsPropose improvements in order to support customer needs efficientlyWork in close collaboration with Business stakeholders on all aspects of the CSM customization and adaptationAchieve Internal training goals set by Learning & Development department
Keyskills :
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