Provide a customer advice and information service, in accordance with the Centre?s goals and values and customer care policy, by dealing with telephone enquiries in a consistent manner.
Provide direct advice and information and escalating calls as necessary to ensure that all service requests and enquiries are resolved and completed.
Make appropriate referrals to concerned person, department or reliable source of information.
Use technical knowledge to ascertain the exact requirements of the customer to ensure delivery of appropriate services, processing service requests through to work instruction.
Carry out customer satisfaction surveys to gauge the level of customer satisfaction with service provision.
Support and assist colleagues through sharing of knowledge and experience to ensure quality integrated services to customers.
Support development of customer database, through collection of contact?s information.
Compiles lists of prospective customers for use as sales leads.
Discusses dosage, use, and effect of new and existing formulations
Provide accurate and timely feedback from the market place to take corrective/ preventive actions
Appropriate planning and reporting of daily work and activities.
