Community Manager

Job Description

Udacity is on a mission to change lives, businesses and nations through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is proud to be backed by respected investors like Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital, among other leading VC firms, and provides a powerful and differentiated solution inside of a $32b total addressable market opportunity. Udacity has more than 100 enterprise customers including Airbus, Bertelsmann, BNP Paribas, Leidos, Mazda, and the United States Air Force.At Udacity, our students come first. As a Community Manager, you will coordinate between our students, services and product teams, and Udacity Mentors to ensure student success. You will work with our Learning Team to scale the student community to ensure high engagement, satisfaction, and success rates for our Nanodegree programs. You will organize in-person and online events, spearhead experiments to boost activity in our community and our classroom, lead studies to learn about our students? needs and experiences, and strategize about how to best facilitate our students helping one another. If you are solution-driven, people-focused, and looking for an opportunity to make an impact, we are looking for you.Responsibilities:

• Be a strong advocate for Udacity students and the company vision
• Develop and manage all aspects of community relationships with students and course mentors and serve as the main point of contact
• Engage the community of students in online community platforms and in online and in-person events that will benefit their learning
• Strategize about how to grow communities to meet students? needs, in accordance with a deep understanding of their backgrounds, goals, and Nanodegree experience
• Communicate project developments and draft strategic recommendations on a regular basis
• Work with learning experts to leverage the community in creating solutions that address student learning challenges
• Collaborate with product and learning experts to iterate on our student experience to improve engagement and progress
• Execute projects and deliver results within scope, time, budget, and react quickly to changing student needs
• Possess in-depth knowledge of a program?s logistics and content

Requirements:

• 3-5 years of experience in building Communities, ideally related to EdTech, traditional education, or professional training
• Stellar writing, communication, and presentation skills
• Excited about marketing innovations and life learner
• Ability to work efficiently, independently, and in collaboration with other teams
• Flexibility in using or learning to use different methods for tracking and conveying information, such as Slack, discourse, Zendesk, forums, chat programs, and email marketing software SendGrid and blueshift
• Experience with live streams and in-person events
• Excellent organizational skills and ability to meet deadlines
• Ability to show clear engagement data for community channels
• A strong team player who enjoys collaborating, asking for help when necessary, and getting things done
• Help in setting up new community services and interventions
• Monitor projects and activities implemented in accordance with the team?s goals
• Develop and evaluate methods to assess and report the program?s strengths/weaknesses and identify areas for improvement
• Work cross-functionally with Product, Career, Operations, and Learning Experience teams to iterate on the student experience to improve engagement and progress
• Cultivate and grow online relationships with and between students while working in multiple community workspaces and platforms simultaneous

Learn more about Udacitys ValuesStudents First - Better Together - Entrepreneurial - Data Driven - Candid and Direct - Talent ObsessedUdacity is committed to creating economic empowerment and a more diverse and equitable world. To ensure that our products and culture continue to incorporate everyones perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, denial of pregnancy disability leave or reasonable accommodation.Udacitys Terms of Use and Privacy Policy

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