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Commercial Customer Success Manager

1.00 to 10.00 Years   Cairo, Egypt   03 Aug, 2022
Instabug
1 Jobs Openings
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

A Commercial Customer Success Manager is responsible for ensuring the success of all our self-serve customers by developing campaigns that promote Upselling/ Retention and Loyalty. Their job is to work closely with customers to ensure that customers are satisfied with the services they receive and to mitigate any risks and minimize customer churnResponsibilities:

  • Sending mass campaigns for up-selling and cross-selling to increase the ARR and Retention rate
  • Build and foster executive and practitioner-level relationships with the customer?s mobile engineering organization
  • Demonstrate hands-on Instabug product knowledge by guiding the customer to leverage all Instabug capabilities
  • Produce and execute a comprehensive adoption path of Instabug products, showing the current state and target future state with a mutually agreed timeline
  • Deliver business value and innovation throughout the campaigns by understanding the customers? opportunity to improve their mobile experience
  • Proactively communicate technical product changes and other relevant updates
  • Represent the voice of the customer to inform our sales process and product roadmap
  • Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions
  • Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan
  • Predict and forecast risk within the customer portfolio

Keyskills :

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