Call Center Trainer (English)

Job Description

Call Center Trainer (English)- Maadi, CairoCall Center Trainer (English)- Maadi, CairoPosted 18 minutes ago 1 open positionBe the First to ApplyExperience Needed: 0 to 5 years Education Level: Bachelors DegreeJob DetailsCareer Level: Entry Level (Junior Level / Fresh Grad) Salary: Confidential Job Categories:Skills And Tools:Job Title: TrainerReporting To: Training & Quality ManagerSite: CairoPURPOSE OF JOBResponsible for the delivery of Training Program Development Methodology(TPDM) and other training modules as required, fully informing agents in all tasks, procedures and working instructions necessary in the execution of their daily tasks and duties, as well as maintaining overall quality and defining knowledge gaps.Training Development & DeliveryConducts all applicable training sessions for current and new hire staff (soft skills, applications & general)Maintain, evaluate & assist with developing training curriculums (procedural and process changes included)Observe Nesting sessions to identify enhancements to all applicable training curriculumsAssess business and performance practices to meet business objectives for PCCC & all business specialty groups supported by PCCCDevelops and conduct train the trainer sessionsPresents training initiatives in such a way to stimulate & motivate employeesMonitor agent performance to ensure alignment of training to practical applicationExcellent presentation, written & oral communication skills with demonstrated ability to work in a team oriented environmentTraining AdministrationInventory, maintain, & prepare materials and classroom resources for all training sessionsResponsible for maintaining all Consumer Product Inventory and correlating checkout and usage processEnsures Management and IT are informed if training room equipment, PC?s are not operational and up to date with applicable softwareRecap, analyze and review all training feedback with management staffAssists the Training Administrator in establishing training policies, programs and schedules for product trainingCORE COMPETENCIESCommunicationTime ManagementLeadershipCreativityCritical ThinkingSECURITY COMPLIANCEEmployees are required to maintain compliance with SYKES safety, security, and privacy programs. Responsible for being an active participant in the SYKES safety, security and privacy programs to protect SYKES business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES employees.ETHICS COMPLIANCESYKES is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the companys policies. Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to SYKES policies on ethics and integrity.Job RequirementsExperience and Required Skills:English level must be C1Excellent presentation skills2 to 5 years of training experience* Call center experience is a must

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