| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Call Center -EN - AMZCairo, Cairo Governorate, Egypt Call Center -EN - AMZAbout the job Call Center -EN - AMZDuties and responsibilities:* Handle all incoming/outgoing calls of the call center.* Provide follow up, occasional campaigns and call backs blended with normal inbound calls.* Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.* Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)* Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiativesetc).* Communicate with other departments all relevant customer inquiries if applicable.* Achieve the requested staffed time on a daily basis to minimize lost call rate.* Provide proper information to customers with complete and comprehensive understanding of Orange products and services.* Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.* Respect and apply company vision, mission and values.* Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.* Use available methods and tools to develop own skills.* Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings.etc).* Keep up-to-date with all the services and products provided by Orange.* Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.* Escalate problems, report suspected fraud and provides relevant feedback to the right channels.
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