Business Transformation Officer - Operations Lead (International Consultant level II)

Job Description

ORGANIZATIONAL CONTEXTTechnology and connectivity are rapidly reaching some of the most vulnerable people and places affected by crisis, but they are also increasingly expanding to the services responding to those same crises. As one of the main humanitarian actors, WFP has the opportunity and the obligation to leverage data and technology to better know and serve those in need by digitally transforming the way it works. Such ambition led to a plan aimed at establishing, integrating, and mainstreaming the core elements of an end-to-end digital business process.?The objective is to support the Executive Director?s digital strategy to ensure that WFP assistance is digitized and that these business services may also potentially be offered to partners and governments.JOB PURPOSEThe World Food Programme has developed and is continuing to enhance and maintain a set of digital solutions to help in managing:

• the identities and entitlements of its beneficiaries,
• the operational parameters of the programmes that transfer benefits to them, and
• the assurances and insights to ensure related risks are properly managed.

?This includes SCOPE, WFP?s beneficiary and transfer management platform that supports the WFP programme intervention cycle from a technical perspective. The SCOPE platform is a web-based application used for beneficiary registration, intervention setup, distribution planning, transfer and distribution reporting.?While there is a current focus and scale-up/enhancement related to cash-based transfers, SCOPE is intended and being developed to fully support all WFP transfer modalities: in-kind, voucher and cash for a variety of project activities. As an extension and over the next couple of years, WFP also plans to develop a broad array of digital assistance services (DAS) beyond those related to the current SCOPE capabilities.?This includes Digital Assistance services to Governments and partners.?In this role, you will be?responsible to coordinate and lead a?team supporting country offices (COs) in the operationalization of SCOPE and related DAS for WFP and/or partners in the region. This will include devising suitable process and governance structures to optimize project management and service support to the COs on the planning and design activities of SCOPE rollout and implementation. Additionally, you will take the lead in the analysis of new requirements and functionalities for COs, testing and ensuring the new features respond to the programmatic needs. As required, you will deploy key DAS staff to the COs to fill-in the project management and technical deficits, until the CO can take over the management on ground, and then continue to support and guide from the RB. Regular travel in the region is expected.KEY ACCOUNTABILITIES (not all-inclusive)

• Engage with CO management to advocate for prioritization of investment in SCOPE/DAS projects that address gaps in compliance with corporate policy and guidance, increase assurance and CO internal controls, and support the achievement of CO Strategic Outcomes.
• Support CO DAS leads in identifying requirements, operational design, budgeting, planning, and deployment of technology solutions and systems to support SCOPE/DAS in their given contexts;
• Capture, document and analyze (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) CO business requirements for DAS and either identify workable existing solutions or escalate to HQ and follow up for potential consideration (e.g. change request);
• Maintain an up-to-date Regional Project Portfolio, coordinating with key TEC Division resources to ensure prioritization of those projects that align most closely with corporate and regional strategies and objectives.
• Build, and lead a team of project management and service support experts, providing coaching and training to ensure appropriate development and high performance, while identifying and closing skill and capacity gaps as necessary.
• Design and document support processes and procedures based on industry and corporate best practice, implementing appropriate tools to measure and track team performance metrics, and ensure continuous performance improvement.
• Manage the testing and analysis of SCOPE/DAS solutions and ensure the match against business requirements for quality and accuracy;
• Support COs to conduct appropriate IT assessments in order to assist management in making informed SCOPE/DAS-related operational decisions;

?KEY ACCOUNTABILITIES CONTD

• Deploy as needed to COs to support on-ground testing, roll-out and/or operations of SCOPE/DAS as required;
• Identify learning needs and support capacity building initiatives for SCOPE/DAS and new related functionalities, aimed at building solid digital assistance expertise amongst cross-functional colleagues in the region;
• Where relevant, support the CO in extending their operational support to partners for the use of WFP?s SCOPE/DAS;
• Promote the management of change brought about by the use of technology in CO/Programme processes;
• Perform any other duties as required.

Keyskills :