Business Support Assistant - Operational Information Management (SSA,L5)

Job Description

JOB PURPOSETo support all Operational Information Management and Performance Reporting (OIM & PR) activities and contribute to the establishment and presentation of standard operating picture of WFP programme portfolio and associated results that facilitate informed and timely decision-making at all levels throughout the organization.KEY ACCOUNTABILITIES (not all-inclusive)

1. Collate information for inclusion in reports, documents and correspondence, to supportthe development of corporate and office reports andtheeffective work of other staff.
2. Respond to standard queries and provide timely and accurate guidance related to OIM & PR.
3. Process and manage routine information management tasks in various functional areas, to draft and ensure timely development of reports, briefs, factsheets, etc.
4. Manage and maintain records and databases, to ensure all OIM productsareorganised and readilyavailable for staff.
5. Maintainrelationshipswith a range of individuals through provision of business support to assist in information sharing and service delivery.
6. Proof-read reports, documentation, correspondence, etc., making changes in line with established guidelines where appropriate.
7. Contribute to improvement ofOIMbusiness procedures and processes.
8. Collect and perform basic analysis of data to contribute to quality information management.

1. Regularly assess and propose creative initiatives for developing improved, streamlined, and harmonized OIM & PR products serving the various needs of all technical units.
2. Monitor efficiency of established OIM/reporting systems and cycles and propose improvements or use of innovative tools when needed.
3. Assist in the development and layout of programme factsheets and briefs for various donors and audiences.

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP?s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team?s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit?s responsibilities will serve WFP?s mission.

• Look for ways to strengthen peoples skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an ?I will?/?We will? spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP?s teams and external partners in fulfilling team?s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor?s priorities to fulfill internal and external partner needs.

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