| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Description? Holds accountability for the Quality of solutions provided to top accounts.? Act as the primary point of contact for the customer and escalation point for all operational issues and activitiesSkills & Qualifications:? Possess excellent communication, negotiation, presentation and organization skillsets, fully empowered to coordinate all entities involved in technical performance of our solutions? Strong communication skills in order to create and share best work processes with stakeholders.? Able to work well under pressure and can handle escalations calmly and competently? Fluent in both spoken and written English? Ability to work on flexible hours? Degree level or equivalent (Business or Science Degree);? 3 or more years of experience, preferably in a service management in the telecommunication industry.? Management of multiple activities in an appropriate manner within a fluid and fast changing environment? Able to work independently with initiative and proactivity? ITIL foundations certification? Customer Service and Project Management Experience? Possess virtual team management experience? Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies? Have an excellent understanding of the underlying principles of Agile and how to effectively apply
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