Business Analyst (CRM)

Job Description

We enable financial institutions to become digital leaders.As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.We welcome candidates who share our values, have the skills and areÿpassionate to enjoy our journey to build the digital future of finance, together.About the job:We are looking for Business Analystÿwith 4+ years experinces in banking, to join our rapidly growing team across regions. We are looking for someone with implementation stories to tell and ready to apply best practices to our customers.If you enjoy leading modules independently, teams and task assignments, and are knowledgeable in Retail Banking across different products and the functionalities to be implemented in the application, then you will definitely enjoy working with us.What you will be doing:

• Deliver presentations & demonstrate the product?s capabilities to the client.
• Identify gaps amongst existing product and client requirements and suggest possible solutions.
• Analyse all business requirements and provide detailed specifications.
• Assist project managers and development team during the project life cycle especially reviewing & executing test cases, training business users, and leading the UAT.
• Work on project lifecycle and different methodologies like Waterfall or Agile.
• Act as a Consultant to provide business value analysis as part of discovery phase.
• Closely work with System Analyst and Technical Lead to review meeting minutes, requirements document and RTM until sign-off is obtained from the client.
• Act as a guide/mentor and prepare more leaders by using the knowledge, skill, and experience.
• Work on multiple projects and able to manage time accordingly.

What we are looking for:

• 4+ years of relevant working experience is a must
• Graduate Degree in IT, Computer Science Experience in implementing multipleÿBanking CRM Solutions. Thorough understanding of at least one of the Retail Banking Operations or Functions like Card Operations, Digital Banking, Retail Onboarding and Account Opening.
• Understanding of Islamic Banking terms, processes with respect to retail banking is preferable.
• Good knowledge of one or more of the Retail Products like CASA Accounts, Fixed Deposit, Islamic banking products, Credit Cards etc.
• Understanding of various analysis techniques and methodologies.
• Ability to convert concepts into visual diagrams and processes using different tools like MS Visio, Balsamiq, Adobe XD.
• Hands-on Experience working on different rule engines and process automation tools and techniques.
• Knowledge about customer service, sales, and marketing aspects within a bank.
• Ability to define and explain end-to-end processes via User Journeys.
• Experience in Core Banking Systems, Operations, Functionalities, Day end & Data sync processes, API, and other Integrations.
• Knowledge of Core Banking Systems, Operations, and Functionalities.
• Who lives in Egypt, Jordan or Lebanon.

What we are offering:

• Remote Freedom, Your Way:ÿAt VeriPark we believe in the power of talent, no matter where it resides. Design your ideal workspace and achieve the perfect work-life balance.
• Performance-Linked Bonus:ÿYour hard work doesnt go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication!
• Rewards Beyond the Job:ÿEnjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you!
• Birthday Leave, Because You Matter:ÿWe value your special moments! Take the day off on your birthday and treat yourself.
• Global Impact, Cutting-Edge Tech:ÿImmerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry.
• Unleash Your Potential:ÿDevelop yourself with VeriPark Academy opportunities;, webinars, and in-house training sessions.
• Diverse, Vibrant Community:ÿBe part of a dynamic environment that values diversity and inclusivity.
• Together Culture:ÿEven in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself.

Apply now and lets shape the future together!About VeriPark:VeriPark is a global technology powerhouse with more than two decades of experience in the financial services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys.With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide.As a global player, we offer more than just a workplace; we provide a transformative environment that transcends boundaries. Joining VeriPark means becoming part of a diverse family where talent is nurtured, diversity is celebrated, and our culture empowers each individual to reach their full potential.Be a part of our global family, where opportunities are as vast as our global footprint.

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