Bottleneck and Escalation Specialist (External)

Job Description

August 2022 Mercedes-Benz Egypt S.A.E.Bottleneck and Escalation Specialist (External)** Main tasks Customer Support (Backorder and Bottleneck Handling) ? Receive and reply to all dealers? Bottleneck enquiries with parts status and expected dispatching date ? Follow up on open opportunities and taking all necessary actions to speed delivery ? Answer to parts orders/orders cancellation ? Construct a status report of any part still under manufacturing with expected factory release date or coded parts on a weekly basis ? Handle daily backorder inquires and communicate with logistics in finding solutions to speed delivery. ? Develop improvement proposals for the process Escalation and Fastlane ? Keep track of all escalations from retail network ? Create escalations for parts on Targenio System ? Follow up closely and keep customers updated with all escalations statuses ? Create a fastlane whenever hot cases / CPA cases are identified ? Insure escalations for parts under clearance is communicated to logistics manager for speedy delivery Manual Sales Processing / Local Vendor Sales ? Work closely with CS Parts Sales department to fulfill all required OTDs or manual sales orders ? Prepare the posting of local vendor parts ? Sell local vendor parts based on received documentation ? Support all internal deliveries follow up and sales procedures ? Hold responsibility of all employee sales including proper documentation and process implementation Accessories / Collection Sales ? Receive daily orders for accessories and collection ? First contact support for all accessories and collection orders i.e. Giftery, Amazon, etc ? Perform all sales operations and directly report to warehouse manager for picking and packing ? Deliver the parts to customers and insure quality check ? Communicate with CS Parts Dept. for HQ deliveries** Training and qualification ? Bachelor?s Degree in Mechanical Engineering/Electrical Engineering is preferable. Technical knowledge ? Knowledge of spare parts systems is optional ? Aware of standard supply chain and logistics functions ? Aware of various spare parts within a vehicle with general knowledge of usage ? Excellent knowledge of MS Office Applications (Excel-PowerPoint-Word) Soft skills/individual competence ? Ability to work under pressure ? Problem-solving skills ? Negotiation skills ? Conflict resolution skills ? Willingness to work flexible hours ? Self-motivated and dynamic ? Excellent communication skills Experience ? 0-2 years of experience is required in related fields Language ? Fluency of spoken and written English language *Job-ad-number:MER000206N *Publishing date:14.08.2022 *Field of activity:Others *DepartmentLogistics Center CairoBenefitsContact*Nada OsamaEmail: ibs.osama@daimler.comFamiliar quality also for website data protection.We (Mercedes-Benz Group AG) want to ensure optimum use of our website for you, and also to continually improve our website. We can then also show you usage-based content and advertising, and, to this end, we work with selected partners (Google, Facebook, Matterport). You also receive advertising on other websites through these partners. By consenting, you also agree that data will be transferred to the USA and potentially other countries. In such countries, authorities may have easier access to such data and you may have fewer rights to oppose such access, as compared to the European Union. You can revoke your voluntary consent at any time. You can find further information (including on data transfers) and setting options under Settings and in our privacy statement. Powered by |

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