| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | $0 - $500 |
| Industry | Hospitality & Accomodation; Airlines |
| Functional Area | Not Mentioned |
Manage ReservationsProcess and confirm reservations via phone, email, or online systems.Update and maintain reservation systems to ensure accuracy.2. Customer ServiceProvide excellent customer service by addressing inquiries and resolving issues.Communicate clearly with clients regarding booking details, policies, and changes.3. Coordination with Other DepartmentsCollaborate with sales, marketing, and service teams to optimize booking processes.Ensure seamless coordination with housekeeping, catering, or event management teams.4. Record KeepingMaintain accurate logs of bookings, cancellations, and modifications.Generate reports on occupancy rates, reservation trends, and customer feedback.5. Promotions and PackagesAssist in developing and promoting special offers or packages to attract customers.Implement marketing strategies to maximize occupancy and revenue.6. Problem SolvingAddress and resolve any conflicts or issues related to reservations.Manage overbookings and ensure customer satisfaction.7. Training and GuidanceTrain new staff on reservation systems and procedures.Provide ongoing support and guidance to team members.8. Technology UtilizationUtilize reservation software and tools effectively.Stay updated on technology trends to improve booking processes.9. Feedback ManagementCollect and analyze customer feedback to enhance service quality.Implement improvements based on feedback to boost customer satisfaction.10. Compliance and PoliciesEnsure compliance with company policies and industry regulations.Communicate policies clearly to clients and staff.
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
