Understanding the overlapping and integration rules among the various applications & corporate solutions (Sales Force Automation, Ecommerce, Retail, CRM, HRMS ?etc.).
Studying user needs and collaborating with other consultants and support teams to complete design and testing documentation.
Providing technical input to create functional specifications when customization or extensions to Microsoft Dynamics solutions are needed.
Offering technical support for Microsoft Dynamics AX 2012 to business users.
Troubleshooting and resolving technical issues related to Microsoft Dynamics AX 2012.
Collaborating with cross-functional teams/vendors to resolve complex issues.
Escalating issues to higher levels of support when necessary.
Documenting issues and resolutions in a knowledge base for future reference.
Participating in business testing for the new released features.
Monitoring the corporate applications to ensure service availability 24/7
Recording and tracking incidents, complaints or requests.
Writing change requests documents for AX developers.
Participating in system and acceptance testing.
Implementing reports per requirements documents and standards.
Testing modifications for the validity of results, accuracy, reliability, and conformance to established standards.
