| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Retail & Wholesale |
| Functional Area | Not Mentioned |
The Role:Lead a customer-focused team to passionately deliver a one-of-a-kind Pinkberry experience while achieving sales and profit growth.Responsibilities:* Responsible for effectively and efficiently staffing store with Pinkberry profile team members.* Lead and coach Pinkberry customer service model. Identify and respond to execution gaps in delivering exceptional customer experience; develop and execute plans to elevate both team members and store performance.* Deliver on or above target goals for food and labor cost while aligned with Pineberrys customer service standards.* Ensure strict adherence to all standard operating procedures and safety and security guidelines.* Maintain store appearance and atmosphere as standard.* Motivate store team through effective performance management, timely performance feedback and written reviews, clear goal settings and taking the corrective action when appropriate.* Responsible for leading and coaching store team to create emotional connection and customer delight with every interaction.* Responsible for identifying and developing internal candidates for future leadership opportunities.Requirements4 -6 years of retail or restaurant experience.* Strong team motivator.* Capable of identifying and developing high quality team members.* Strong organizational and problem solving skills.* Strong communication skills.* Proven track record of controlling costs.* Ability to lead a team to achieve goals.* Possess understanding of the tactics required to drive top line sales.* A passion of delivering exceptional customer experiences.* Ability to work varied shifts and day of the week.* Has a drive to results attitude.
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