Assistant F&B Manager ( Egyptian Only ) at Madinaty Golf Club

Job Description

Madinaty Golf Club by Kempinski Nile HotelMadinaty golf club venue provides the perfect setting for our elite guests located at Madinaty under the operation of kempinski Nile Hotel,the place contains spacious & elegant lounges that provide fancy dinner with different menus & 100 acres of a peaceful golf park where our guests can enjoy their day.Assistant F&B ManagerTo contribute to and to support Kempinski?s vision of becoming the undisputed leader in the hospitality industry, making our food & beverage offer a key differentiating factor for the Kempinski brand. The Assistant Director of Food & Beverage must grow into the position of F&BHead of DepartmentKey Responsibilities:

• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
• Attend all corporate conference calls and the relevant regional and global Food & Beverage events in the absence of Food & Beverage Head of Department.
• Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.
• Act as the secondary point of contact to the Corporate Food & Beverage Team.
• Respond to any changes within the Food & Beverage department as dictated by the hotel management.
• Be actively involved in the operations of the appointed outlets to ensure regular guest contact.
• Ensure that all managers plan and implement effective training programs in the appointed outlets.
• Follow the local and global food & beverage trends.
• Prepare a yearly marketing plan for the appointed outlets in cooperation with the Sales & Marketing Department including a competitor analysis.
• Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).
• Assist handling guest complaints.
• Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
• Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.
• Assist in sourcing the best available products, constantly aim to improve quality, communicate about the products both internally and externally.
• Review and update all departmental operations manuals annually.
• Attend or conduct (in the absence of the Food & Beverage Head of Department) daily or weekly Food & Beverage meetings.
• Conduct daily operations briefings with the Executive Chef in the absence of the Food & Beverage Head of Department.
• Attend and actively contribute to all relevant staff meetings and hotel trainings.
• Manage the consolidated inventory of Food & Beverage department?s OS&E together with the Stewarding department.
• Assist in preparing the monthly income statement for each outlet and the department as a whole, attend the monthly performance meeting with the Outlet Management.
• Assist in preparing/consolidating the yearly budget for the department.
• Oversee the operations of the outlets appointed by the Food & Beverage Head of Department.
• Have a thorough knowledge and understanding of all food and beverage products and services.
• Be knowledgeable of all services and products offered by the hotel.
• Provide a professional and courteous service at all times and ensure that all employees follow the example.

Desired Skills & Qualifications:

• Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage.
• Operational knowledge of the role.
• Luxury Hotel Experiences.
• Communication skills.
• Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint) and Opera; Basic knowledge of Micros is an advantage.
• Passion for hospitality and the European elegance of service.

About KempinskiHoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.Embrace an experience as individual as you are!

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