| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Role purpose:Acts as the owner of Incident management & Request fulfilment activities in Application Support team. Handle all daily incidents and Service request raised by Customers within agreed SLAs and performing all Daily Health checks for ensuring High Service availability.Key accountabilities and decision ownership:? Handling the support from End to End for both issues and requests? Manage and maintain all backend servers in order to provide reliable service according to the SLA? Ensure End to End Service Monitoring is in place for all services? Apply any new requirements or changes in the production platform via change control process? Supporting all service needs in Markets through INC/PBI/CRQ? Engaged in Weekly Service review Meetings for each Market? Perform Sanity checks for any new deployments in Production Environment.? Support handover and knowledge transfer for new comers.Must have technical / professional qualifications:? Strong Linux/Unix administration experience.? Oracle database concepts knowledge.? Strong Shell scripting? knowledge on Networking theory, Network design and CA servers management.? ITIL Foundation and service management background? Strong VMware experience? AWS is a plus? Infoblox KnowledgeCore competencies, knowledge and experience:? Linux/Unix administration knowledge.? Oracle database concepts knowledge with Good knowledge and experience of SQL? Strong Analytical thinking, Conversational English and Business Writing Skills.? VMware knowledge#_VOIS #movewithus
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