Application Support Engineer

Job Description

Application Support Engineer- Dokki, GizaApplication Support Engineer- Dokki, GizaPosted 11 minutes ago 2 open positionsBe the First to ApplyExperience Needed: 1 to 3 years Education Level: Bachelors DegreeJob DetailsCareer Level: Entry Level (Junior Level / Fresh Grad) Salary: Confidential Job Categories:Skills And Tools:Provide 1st & eventually 2nd level (after good training on company products) support for production issues across multiple applications, including problem identification, definition and implementation of short-term work around and coordination of long term software solution with business analysis and development team.Setup, configure and maintain monitoring for the deployed systemsMaintain the company knowledge base related to deployment of new applications and resolutions for known issuesWrite internal administration guides for the applications and trains the staff in case of new deployment processes are introducedInstall and configure clients? environments on request - onsite or offsitePerform advances investigation of issues including network troubleshootingDiagnose and resolve day-to-day live system issues in timely manner based on their severityClear understanding of software development lifecycle methodologies and documentation standardsMaintain ongoing communication with end-users, business analysts, QA team, and development team on reported issuesCoordinate, Review and respond to system audit alerts in a timely mannerAbility to write, modify, and execute SQL queries for SQL databaseConfiguration of local machines to clone clients production environment for troubleshooting reported issuesEffectively record and monitor progress of all issues raised, providing feedback to the business users as requiredLiaise with other support/development teams to resolve cross system issuesMaintain application support documentationTest configuration changes in a test environment prior to pushing into productionDesign and support application reportsMaintain confidentiality with regard to the information being processed, stored or accessedRead and recognize the function of SQL queries to perform troubleshooting related to application changes and releasesJob RequirementsBachelor degree in Software/Computer Engineering, Computer Sciences, or related fieldMinimum of 2 years? experience in a software development context with minimum 2 year in a support roleFluent in English is mustExperience in supporting and maintaining applications on desktop, web and database platformsSolid working knowledge in SQL database is a mustFluent English is a MUSTSolid experience in CRM systems (Microsoft Dynamics CRM is a plus)Solid experience in cloud computing platform (Microsoft Azure is a plus)Business Intelligence knowledge is a plusWorking experience in .NET framework is a plusAbility to read and understand job-related materials such as instructions, specifications, references and manualsAbility to work with demanding users in a fast paced environmentExcellent organizational, analytical, as well as oral and written communication skillsExcellent interpersonal and communication skills (oral and written)Strong critical thinking and analysis, meeting facilitation, verbal and written communications, and interpersonal skillsThe ability to explain complicated concepts in a simple mannerProven documentation skills with consistent accuracy of detailsStrong understanding of change control processes, time management and attention to detailAbility to manage time and work well under pressureFlexibility to handle multiple work streams at any timeAbility to investigate, analyze information and to draw conclusions in order to troubleshoot issuesAbility to learn and support new applicationsAbility to work independently or as part of a teamProven ability to understand a customer?s business environment and processesAbility to travel abroad when needed

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