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Analytics & Insights Specialist

1.00 to 3.00 Years   Cairo, Egypt   12 Nov, 2021
Amazon Middle East
1 Jobs Openings
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryInternet & E-commerce
Functional AreaNot Mentioned

Job Description

Amazons mission is to be earths most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. We are currently looking for a highly skilled and motivated Insights and Analytics Specialist to help build a deeper understanding of our customer service experience. The Insights and Analytics Specialist is a key member of the Insights and Analytics function at Amazon, working with contact centre site operations, operational programs, and other Amazon business partners to analyze the customer service performance.The Insights and Analytics Specialist will work with Amazons unique data and translate it into high-quality and actionable insights and recommendations to improve the effectiveness of existing driver sand planned initiatives designed to improve performance. Day to day activities include analyzing metrics of success, developing data-driven insights, leading insights projects, and recommendations for operational leaders, and communicating recommendations in a clear and compelling fashion.This job is based in Cairo, Egypt.

  • Bachelors degree plus 3+ years experience in client-facing data analysis roles
  • Ability to translate technical aspects of analysis and metrics into actionable insights for the advertiser and both technical and non-technical stakeholders
  • Excellent data driven storytelling skills - you create and deliver compelling presentations with outstanding visuals
  • Comfortable presenting complex analysis in a simple, easy to digest way to C-suite level stakeholders
  • Advanced in SQL - ability to write complex queries from scratch from multiple tables, creating the appropriate joins, extracting and manipulating data, formatting fields, creating new measures and metrics, etc.
  • Fluency with visualization tools (Tableau, QlikView, Power BI, etc.) - ability to create interactive, user-friendly and compelling dashboards and reports.
  • Excellent organizational, interpersonal, and communication skills (both written and verbal).
  • Ability to effectively manage competing priorities in a complex work environment, focusing on high-value activities
  • Effective written and verbal communication skills in English
Amazon is an equal opportunity employer.

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