The NOC Analyst is responsible to prepare and analyze various NOC reports including ? and not limited to ? performance reports, SLA/OLA tracking, problem management reports to support O&M of the Electromechanical equipment of multiple telecom operators. He/She will be working closely internally, with NOC team and externally, within technical and customer teams to support and ensure contractual SLAs/OLAs are met , and to highlight any deviations on the contractual KPIs/SLAs.
Key Roles & Responsibilities
Prepare and maintain various NOC & Performance reports, this includes ? and not limited to ? daily, weekly, monthly trouble tickets performance reports, system faults/outages reports, Network Availability, SLAs/OLAs governance reports and various dashboards
Build and maintain historical data, Of performance reports, for use in maintaining a realistic basis for future planning and forecasting.
Analyze various NOC reports and provide problem management reports which focuses on faults/outages trends with RCA to capture repeated faults/outages and predict future issues and work on permanent resolution
Communicate planned change requests internally within NOC team as per change management policy of telecom operator
Performs periodic system health checks
Work with internal and external technical teams to create and/or update Operational Instructions (OPIs) and fault/outage handling processes & procedures
Ensure that all NOC processes and procedures are implemented
Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts
