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Air logistics Customer Care Expert

1.00 to 10.00 Years   Cairo, Egypt   29 Mar, 2022
Accor
1 Jobs Openings
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

The Airfreight Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a team within our CCLsYour Role Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem-solving, customer follow up, interaction with our sales colleagues, and equally as important, ensuring that our Operational Care Centers (OCCs) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. Your Responsibilities

  • Pro-actively advise and consult Customers to ensure satisfaction 
  • Monitoring Customer Shipments in order to provide proactive updates to customers and to problem  solve (by collaborating with other stake-holders) in anticipation of a customer complaint.
  • Inclusion and transfer of customer requirements into the KN systems  (including sold rates and other agreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables
  • Field Complaint Calls, and provide problem resolution in alignment with stakeholders
  • Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing, up-selling, and requisite follow up and closure. 
  • Knowledge exchange with the sales and account management teams.
Your Skills and Experiences
  • Master Degree inEconomics, Import/ Export, Logistics, or related fields
  • Having at least 2 years customer service experience
  • Must be reliablethrough good attendance, punctuality, and cooperation
  • Market intelligenceand awareness
  • Must be able tofunction independently
  • Good Strategicmindset , planning , analytical skills
  • Good command ofEnglish and Arabic 
Good Reasons to Join We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business

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