| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Software Development |
| Functional Area | Not Mentioned |
? Updating the AR database with customer information? Collection of accounts receivable for IBM mainline and IGF customers (where IGF AR is routed to CARS)? Raising CARS Adjustments (as per the common adjustment matrix)? Forecasting expected cash collect? Producing arrears letters for designated accounts? Producing customer statements of account and customer account reconciliations on request? Providing input to AR / IGF management on whether LPF should be aggressively pursued for any delinquency based on management judgment considering specific criteria and customer specific issues. ?Identifying and managing delinquent and distressed accounts? Interfacing with consolidated statement facility? Raising adjustments (as per the common adjustment matrix)? Establishing customer relationships and ensure customer adheres to IBM payment terms? Maintaining/updating customer information on AR databases? Contacting all owned customers within 14 days of invoice due date - either by arrears letter, telephone call or personal meeting.? Forecasting collections/dates for current month/quarter? Adding/updating action codes in CDMS as appropriate in current country setup? Maintaining follow-up activities (as per collection plan)? Recording all customer responses, commitments, queries on AR databases? Monitoring payments versus commitments? Copying invoices, statements, customer account reconciliations where appropriate? Recording disputes in CDMS and identifying owners and notifying them.? Resolving disputes personally where possible? Tracking customer reaction (payment/query/no response) to arrears letters? Providing input to AR/IGF management on whether LPF should be aggressively pursued for any delinquency based on management judgment considering specific criteria and customer specific issues.? Preparing documentation for agreed pre-legal situations,write-Offs and refunds? Notifying Risk Management of distressed customer accounts? Creating a month-start collection forecast and updating it weekly to reflect changes? Organizing physical cheque collections where appropriate? Initiating escalation processes where required? Informing management of any issues impacting prompt collection? Encouraging customers to use automatic and/or electronic payment methods, such as Direct Debit, Credit Card and e-business applications available on the Web (Statement Online ? SOL, InvoiceOnline ? IOL)
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