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2nd Level Operations Job stage 4

1.00 to 10.00 Years   Cairo, Egypt   02 Aug, 2022
Ericsson
1 Jobs Openings
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

About this opportunityWe are now looking forMS RAN Support Lead, In this job role, you will be responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations.This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.What you will do

  • Leading 2nd Level Assurance Support Activities.
  • Handling the 2nd Level Incident Management, problem Management and system Administration.
  • Accountable for day to day operation in the MS delivery
  • Ensure all KPI(s) are met as per agreed targets / SLAs.
  • Operates in compliance with the processes, methods and tools linked to the MSTOP framework.
  • Build, coach and motivate the team.
  • Influence decisions for safe introduction of network elements, platforms, and tests.
  • High level of customer orientation and collaborating with the customer for all network support issues
  • Develop competence in technical domain
  • Drive continuous improvements of processes and ways of working
What youll bring
  • Minimum bachelor?s degree in computer science or Engineering (IT, Telecom).
  • Proven experience of 5 years in Telecom Operation or Managed services
  • Solid understanding of Ericsson Radio System portfolio (GSM, WCDMA, LTE)
  • Strong understanding of RAN KPIs
  • NMS knowledge (ENM & OSS)
  • NMS supporting tools knowledge (MOSHELL, CNA, Winfiol, SHM, SMO)
  • User Experience or Customer Complaints and how this is impacted by network changes
  • In-depth technical knowledge of mobile network operator infrastructure, support systems and operations
  • Familiar with managed services environment and knowledge of Managed Service Telecom Operations Practice.
  • Good knowledge of implementation and integration and change management processes.
  • Good communications, customer-handling skills, and analytical approach.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village Req ID: 682629

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