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Customer Service Officer (CSO)

1.00 to 10.00 Years   Basra, Iraq   14 Aug, 2024
Job LocationBasra, Iraq
EducationCertification / diploma
SalaryNot Mentioned
IndustryBanking
Functional AreaNot Mentioned

Job Description

Accountabilities & Key Roles:Providing accurate, quick and high quality service that meet customers?requirements and exceed their expectations.Spotting any potential selling opportunity and refer it to concerned parties.Execute all counter transactions in an efficient manner .Handle customers requests/inquiries in a professional manner , and refer them toconcerned parties whenever needed .Carry/handle efficiently custody items, and keys as per custodian matrix andrelevant P&P.Adhere to Branch Operating Model .Carry out any task requested by BM.Adherence to all Information Security policies and standards to protect the Bank?semployees, assets, resources and data from illegal or damaging actions byindividuals, either knowingly or unknowingly.Key Performance IndicatorsNumber of counter transaction mistakes and cash discrepancy.Achievement of service quality targets.Number of audit notes.Number of customers complaints.Number of Successful Referrals

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