IT Field Technician

Job Description

Other Dimensions:? User base of 500+, 300+ Desktops, Printers @ 1000 service calls per month ? Enterprise applications, Unified communication ? Windows 7/10, Server 2012/2016/2019 ? Network (WAN, Internet, VPN, LAN and wireless setup) setup, ? Standard and Professional Cameras, Chroma Photography , Theme Park Industry experienceSupporting the following Domains: - IT Hardware Systems (CPU, Monitor, Printers etc.,) - IT Server Operating Systems (Windows 2012/2016/2019) - Support Enterprise applications, desktops, Operating systems and databases - Maintain performance and high service availability for IT systems - Support in project planning and execution - Liaise with suppliers and providers for support - Conduct technology evaluations and recommend - Level 1 support for IT helpdesk functionPlays crucial role in maintaining high system uptime with efficient performance. Conducts new installation and preventive maintenance activity IT IT Installation and Support ? First level support for helpdesk ? Day to Day Operations of helpdesk function delivering high quality of Service ? Conducting Preventive Maintenance ? Conduct new IT installations ? Ensures compliance to QMS, regulatory frameworks and Audit. ? Focused customer support? Effective Monitoring and Operational Processes ? High Systems availability, Optimal Performance and Capacity at all times. Adoption of best practices in IT Service Management Framework (ITIL, ISO20000) ? Performs proactive issue management and tracking ? Positive Customer Feedback ? Helpdesk stats and project closures

Keyskills :
Routing Wireless VPN