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After-Sales Follow UP Specialist Female Only

1.00 to 10.00 Years   As Salimiyah Kuwait   13 Nov, 2023
ElajClinic
1 Jobs Openings
Job LocationAs Salimiyah Kuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryMedical Clinic
Functional AreaNot Mentioned

Job Description

Job Title:Company Overview:ELAJCLINIC is a leading MEDICAL clinic committed to providing exceptional services and personalized care to our valued clients. We are seeking a dynamic and customer-focused individual to join our team as an After-Sales Follow-Up Specialist. This role is crucial in ensuring that our clients have a positive experience and that we continuously improve our services based on their feedback.Responsibilities:

  1. Client Follow-Up:
  • Initiate post-service calls to clients to gather feedback on their experience.
  • Professionally inquire about the quality of service, satisfaction levels, and any areas for improvement.
  1. Customer Relationship Management:
  • Build and maintain positive relationships with clients by actively listening to their concerns and addressing them effectively.
  • Provide additional information or support as needed to enhance customer satisfaction.
  1. Feedback Analysis:
  • Document and analyze feedback received from clients.
  • Identify recurring themes or issues to assist in improving overall service quality.
  1. Collaboration with Departments:
  • Collaborate with relevant departments to communicate client feedback and implement improvements.
  • Act as a liaison between clients and internal teams to ensure a seamless resolution of any concerns.
  1. Reporting:
  • Prepare regular reports summarizing client feedback trends and improvement initiatives.
  • Present findings to management for strategic decision-making.

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