| Job Location | As Salimiyah, Kuwait |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Medical Clinic |
| Functional Area | Not Mentioned |
Leadership & Team Management: Directly manage the customer service team, and receptionists, ensuring efficiency, professionalism, and consistent training.Communication Channels Management: Ensure prompt, empathetic, and effective responses across all communication channels, including calls, WhatsApp, and social media.Metrics & Reporting: Responsible for the management and improvement of all customer service and patient satisfaction metrics. Create detailed daily, weekly, monthly, and quarterly reports for the management team.Quality Assurance & Auditing: Implement and oversee a robust QA program, conducting regular audits of customer service interactions and patient touchpoints.Mystery Patient Program Management: Develop and continuously optimize the mystery patient program to evaluate and elevate the patient experience.Feedback & Continuous Improvement: Actively collect, analyze, and act on patient feedback, driving process improvements, training initiatives, and ensuring overall patient satisfaction.Loyalty & Retention: Develop and execute a patient loyalty program, while also formulating strategies to retain existing patients. Ensure these strategies are adaptive, effective, and align with the clinics objectives.Competitor Analysis: Conduct competitive analysis and benchmarking to identify industry best practices and opportunities for improvement, ensuring KLINIK remains at the forefront of patient service excellence.Collaboration: Foster a collaborative environment, working closely with other departments to enhance the overall patient journey, addressing any gaps or areas of improvement.Strategic Planning: Anticipate future needs of the patient experience, staying ahead of industry trends, and proactively integrating innovative solutions to continuously elevate patient satisfaction.
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
