Answers all incoming telephone calls and transfers calls to the concerned person as needed.
Engages in active listening with customers, responds efficiently and accurately to callers, explaining our services, confirms or clarifying information, diffuses angry clients and ensuring that clients feel supported and valued through engagement active listening.
Suggests or recommends the products or services that may better suit client needs.
Checks the queue to monitor the calls on hold.
Prepares a weekly or 2-weeks doctor?s schedule to be distributed to all offices.
