Call Center Agent

Job Description

úÿÿÿÿÿÿÿÿAnswers all in-coming telephone calls and transfers calls to the concerned person as needed.úÿÿÿÿÿÿÿÿEngages in active listening with customers, responds efficiently and accurately to callers, explaining our services, confirming or clarifying information, diffusing angry clients and ensuring that clients feel supported and valued through engagement active listening.úÿÿÿÿÿÿÿÿSuggests or recommends the products or services that may better suit client needsúÿÿÿÿÿÿÿÿChecks the queue to monitor the calls on hold.úÿÿÿÿÿÿÿÿPrepares a weekly or 2-weeks doctor?s schedule to be distributed to all offices.úÿÿÿÿÿÿÿÿSchedules appointments for all doctors, update and communicate among the team any changes of doctor?s schedules and re-schedule patients as indicated.úÿÿÿÿÿÿÿÿConfirms all appointments by telephone 2days ahead.úÿÿÿÿÿÿÿÿMonitors all schedules for errors or overbooking and keeps a record of the number of patients rescheduled for each doctor.úÿÿÿÿÿÿÿÿContacts patients who have missed their appointment.úÿÿÿÿÿÿÿÿSurveys patient experience by phone after each visit.úÿÿÿÿÿÿÿÿTakes part in training and other learning opportunities to expand knowledge of company and position.úÿÿÿÿÿÿÿÿUnderstands and strives to meet or exceed call center metrics while providing excellent consistent customer service.ÿ

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