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Receptionist

2.00 to 6.00 Years   An Nada, Riyadh , Saudi Arabia   12 Aug, 2021
Russian Nails
1 Jobs Openings
Job LocationAn Nada, Riyadh , Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Healthcare Services
Functional AreaNot Mentioned

Job Description

The major tasks, duties, and responsibilities?

  • Warmly greet clients and take their inquiries
  • Welcome walk-ins (walk them to the proper beauty station)
  • Inform assigned?nail?s technician of their arrival and make them feel comfortable while they wait to be attended to
  • Offer clients some refreshments as they wait for their turn to be attended to and offer them magazines to read
  • Answer questions about services and schedule appointments based on availability
  • Answer the telephone and attend to inquiries made over the phone and social media messages promptly and courteously, pass feedback onto management
  • Create and inform staff about their schedule daily, ?according to client?s booking
  • Book and confirm appointments via phone, email or what?s up, etc.
  • Create and send out reminder messages such as texts and emails to the salon clients, reminding them of their bookings and appointments just in case they have forgotten
  • Run work and feel all appointments in Salon?s CRM Program
  • Contact clients if staff member is sick and re-arrange appointment
  • Call clients who are late for appointments and see if they are running late or are a no-show
  • Ask customers for feedback on salon?s services,
  • Be very knowledgeable about various nails and hands care products and give clients useful advice about the products if they seek your opinion
  • Check products in the salon to ensure that they are not out of stock and inform management of products in shortage in order for them to place orders for more supplies
  • Keep records of client payment/billings for services rendered in the salon, create roster for staff and record commissions for nail?s technician
  • Process transactions (cash and credit cards) and issue receipts
  • Count cash at the end of the shift and ensure that cash flow information has been logged into the salon?s register
  • Inform clients about new services and discounts
  • Cross-sell services and products when appropriate
  • Maintain a tidy reception area
  • Fill in for absent/late staff members during high volume times
  • Prepare reports and pass onto management (client?s feedback, bookings, sales, products to order (for sale and for work load), transactions, employee?s attendance rate)
  • Order business cards, brochures and stationery as needed

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