Perform service advice on the car together with the customer at the appointed location; fault diagnosis (if appropriate, together with a diagnosis specialist)
Organize test drives to ensure correct diagnosis by a Service technician and workshop master technician
Create complete and detailed orders with vehicle data, diagnosis, estimated (operation times) and working hours, completion date, scope of costs; detailed description of faults (original statements by customer)
Check parts availability prior to start of repairs
Offer accessories and lifestyle products, as well as the services of the dealership within the framework of the advice discussion
Sell services not yet performed (telephone offers)
Ensure customer mobility
Obtain customer approval for extensions to orders and provide this information to the workshop team leader
Check and approve the complete and correct invoicing for services
Observe and adhere to the applicable Terms and Conditions of Repairs
Arrange final approval with test drive and check of invoice
Explain the invoice to the customers
Hand over the Vehicle to the customer
Record vehicle data for the customer file
Follow up with customers after delivering their car.
