| Job Location | Amman, Jordan |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Telecommunications |
| Functional Area | Not Mentioned |
˙ & Task to be done˙1.˙˙˙˙Current solutions ˙˙˙˙˙˙˙˙˙˙˙1.1˙˙Train, and follow-up with the presale managers to be expert in the solutions and able to do the following:?˙˙˙˙˙˙Analyze the customers? requirements and determine the most proper solution for them.?˙˙˙˙˙˙Demonstrate the solutions professionally, live demo. In addition to, answer the customers clarifications and questions.?˙˙˙˙˙˙Assist the partners & BazyTrack pre sales engineers to either help them in the demonstrations or collaborate with them to understand customers? needs or answer their questions.˙˙˙˙˙˙˙˙˙˙˙˙1.2˙˙First line & Second line support training and follow-up with partners, to be able to do the following: ?˙˙˙˙˙˙Solve all first line support tickets?How to do things tickets?, the question from the customer ?How to do something?, the answer from the technical support agent ?Go to then then z and do??˙?˙˙˙˙˙˙Solve all second line support ticketsAll tickets need administrator privilege to configure or to change.˙˙˙˙˙˙˙˙˙˙˙˙1.3˙˙Manage the relationship with providers?˙˙˙˙˙˙Follow-up with providers for any new requirements, new features, releases, updates, and maintenance.?˙˙˙˙˙˙Conduct the training needed for presale engineers for such new features, updates, and releases, as mentioned 1.1 and 1.2 points above.˙2.˙˙˙˙New solutionsBazyTrack as a software house will search for new opportunities, solutions, and providers continuously. In order to support their partners to maximize profit.The supply chain manager will be responsible to do the followings:˙˙˙˙˙˙˙˙˙˙˙2.1˙˙Collaborate with Bazy Track management & marketing to understand the market needs that align with Bazy Track strategy.˙˙˙˙˙˙˙˙˙˙˙2.2˙˙Develop the RFP requirements, features, technical evaluation criteria, and financial evaluation criteria.˙˙˙˙˙˙˙˙˙˙˙2.3˙˙Search for international or local providers, contact with, manage demos, and technical evaluation.˙˙˙˙˙˙˙˙˙˙˙2.4˙˙Develop the evaluation report (technical & financial), and present the report to Bazy Track management.˙˙˙˙˙˙˙˙˙˙˙2.5˙˙Manage the contracting process with the selected provider, or providers.˙˙˙˙˙˙˙˙˙˙˙2.6˙˙Do the training process, and manage the relationship with providers according to point 1.1 & 1.2 above.˙3.˙˙˙˙Hardware & Devices 3.1˙Develop the hardware specifications that are compatible with selected platforms.3.2˙Search for international providers.3.3˙Develop the evaluation report (technical & financial), and present the report to Bazy Track management.3.4˙Manage the contracting process with the selected provider, or providers.3.5˙Do the training process, and manage the relationship with providers according to point 1.1 & 1.2 above.˙˙Reporting˙1.˙˙˙˙Triggered reportWill sent immediately once case happens, such the following as example:?˙˙˙˙˙˙The new features or requirements for current solutions sent by the Presale teamThe supply chain manager will do the job by communicating with proper providers. And sent a report to Bazy Track management including the customer, Partner, Sales person, opportunity, providers answer, time needed to add such feature if applicable, and cost.˙?˙˙˙˙˙˙New solution according to the partners requirement?sThe supply chain evaluates the customers? requirements that need a new solution not listed in the Bazy Track portfolio.The supply chain must send a report about such a new solution to the Bazy Track management, including a description about the new solution, partner, customer, sales person, opportunity, the top providers internationally (Quick search).˙2.˙˙˙˙Raise the flag reportWill sent once the supply chain recognized that we will not meet a deadline whatever the reason, the following are example:?˙˙˙˙˙˙We will not reply to the presale engineer for the customers new requirements within 3 working days as we agreed, why, what the supply chain does to cope, and what the suggested solution is.?˙˙˙˙˙˙We will not provide the new solutions or platform comparison report as we plan, why, what the supply chain does to cope, and what the suggested solution is.˙3.˙˙˙˙Weekly reportsWill sent on weekly basis, every Thursday evening, it will mainly the following:?˙˙˙˙˙˙Summary of presale tickets opened, done internally, approved by provider, rejected by provider.?˙˙˙˙˙˙Training sessions done to the presale team. (count + duration)?˙˙˙˙˙˙Training sessions done to the technical support team. (count + duration)?˙˙˙˙˙˙List of new features added to platforms.?˙˙˙˙˙˙Achievements?˙˙˙˙˙˙Challenges?˙˙˙˙˙˙Help needed.˙
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