1.ÿCurrent solutions §ÿTrain, and follow-up with the presale managers to be expert in the solutions and able to do the following:?Analyze the customers? requirements and determine the most proper solution for them.?Demonstrate the solutions professionally, live demo. In addition to, answer the customers clarifications and questions.?Assist the partners & BazyTrack pre sales engineers to either help them in the demonstrations or collaborate with them to understand customers? needs or answer their questions.:ÿFirst line & Second line support training and follow-up with partners, to be able to do the following?Solve all first line support tickets?How to do things tickets?, the question from the customer ?How to do something?, the answer from the technical support agent ?Go to then then z and do???Solve all second line support ticketsAll tickets need administrator privilege to configure or to change.§ÿManage the relationship with providers?Follow-up with providers for any new requirements, new features, releases, updates, and maintenance.?Conduct the training needed for presale engineers for such new features, updates, and releases, as mentioned 1.1 and 1.2 points above.2.ÿNew solutionsBazyTrack as a software house will search for new opportunities, solutions, and providers continuously. In order to support their partners to maximize profit.The supply chain manager will be responsible to do the followings:2.1Collaborate with Bazy Track management & marketing to understand the market needs that align with Bazy Track strategy.2.2Develop the RFP requirements, features, technical evaluation criteria, and financial evaluation criteria.2.3Search for international or local providers, contact with, manage demos, and technical evaluation.2.4Develop the evaluation report (technical & financial), and present the report to Bazy Track management.2.5Manage the contracting process with the selected provider, or providers.2.6Do the training process, and manage the relationship with providers according to point 1.1 & 1.2 above.3.ÿHardware & Devices 3.1Develop the hardware specifications that are compatible with selected platforms.3.2Search for international providers.3.3Develop the evaluation report (technical & financial), and present the report to Bazy Track management.3.4Manage the contracting process with the selected provider, or providers.3.5Do the training process, and manage the relationship with providers according to point 1.1 & 1.2 above.ÿ
