1.˙˙˙˙˙Current solutions §˙˙˙Train, and follow-up with the presale managers to be expert in the solutions and able to do the following:?˙˙˙˙˙˙Analyze the customers? requirements and determine the most proper solution for them.?˙˙˙˙˙˙Demonstrate the solutions professionally, live demo. In addition to, answer the customers clarifications and questions.?˙˙˙˙˙˙Assist the partners & BazyTrack pre sales engineers to either help them in the demonstrations or collaborate with them to understand customers? needs or answer their questions.:˙˙˙First line & Second line support training and follow-up with partners, to be able to do the following?˙˙˙˙˙˙Solve all first line support tickets?How to do things tickets?, the question from the customer ?How to do something?, the answer from the technical support agent ?Go to then then z and do???˙˙˙˙˙˙Solve all second line support ticketsAll tickets need administrator privilege to configure or to change.§˙˙˙Manage the relationship with providers?˙˙˙˙˙˙Follow-up with providers for any new requirements, new features, releases, updates, and maintenance.?˙˙˙˙˙˙Conduct the training needed for presale engineers for such new features, updates, and releases, as mentioned 1.1 and 1.2 points above.2.˙˙˙˙˙New solutionsBazyTrack as a software house will search for new opportunities, solutions, and providers continuously. In order to support their partners to maximize profit.The supply chain manager will be responsible to do the followings:˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙2.1˙˙Collaborate with Bazy Track management & marketing to understand the market needs that align with Bazy Track strategy.˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙2.2˙˙Develop the RFP requirements, features, technical evaluation criteria, and financial evaluation criteria.˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙2.3˙˙Search for international or local providers, contact with, manage demos, and technical evaluation.˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙2.4˙˙Develop the evaluation report (technical & financial), and present the report to Bazy Track management.˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙2.5˙˙Manage the contracting process with the selected provider, or providers.˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙˙2.6˙˙Do the training process, and manage the relationship with providers according to point 1.1 & 1.2 above.3.˙˙˙˙˙Hardware & Devices 3.1˙˙Develop the hardware specifications that are compatible with selected platforms.3.2˙˙Search for international providers.3.3˙˙Develop the evaluation report (technical & financial), and present the report to Bazy Track management.3.4˙˙Manage the contracting process with the selected provider, or providers.3.5˙˙Do the training process, and manage the relationship with providers according to point 1.1 & 1.2 above.˙
