| Job Location | Amman, Jordan |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Call Centers & Customer Care Outsourcing |
| Functional Area | Not Mentioned |
Responsible for communicating with customers over the phone, email or chat to answer their questions and complaintsAnswer all incoming calls and address the caller?s problems in a timely mannerRe-direct calls as appropriate and take adequate messages when requiredPerform tasks following the company?s line of conduct and behave in a polite and courteous manner with callersRegularly follow up on customers' files and call them back in the event of emergenciesFollow step by step procedures in handling incoming and outgoing calls with the ability to resolve and close issuesCollect customer information and enter related information in various company software products Escalate issues or unresolved queries to the supervisor and communicate what is related with other employees.
Keyskills :
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