| Job Location | Amman, Jordan |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
About the teamThe Community Management Team is responsible for advocating the brand on all social media networks. We have a deep understanding of the brands social persona and guidelines and are accordingly able to actively engage with and grow the online community. Also, a strong passion and understanding of the functionality of Social Media as a whole.What you?ll do? A-Z customer relations responsible for all customer support answering all inquiries with a target response time. They will be trained on a number of CRM platforms in order to accurately communicate or escalate each and every inquiry incoming from the brands numerous social media channels? Brand advocacy? Engagement: actively engage/converse with existing or new potential customers.? Re-engagement: actively keep the conversation going with existing or new potential customers.? Seeding: monitor and select relevant or trending conversations online, and seed the brand into the discussion.? Reporting & helping develop internal processes? Develop monthly reports on customer satisfaction, engagement rates, response time, escalation issues, etc.? Help with collating and consistently updating brand FAQ documents.? Assist the team with the implementation and execution of Content Strategy across GCC markets when required.What youll need? Outgoing personality, sociable, articulate, positive, talkative and eager to converse with our fan base and customers.? Writing skills, excellent use of language matched with proper customer relation? Languages: we are looking for individuals that are able to speak, read and write one, all or a combination of the below languages:o Arabic Fluentlyo English Fluently? Social media experience, experience with the following social media channels is a must: Facebook, Twitter, Instagram.? Willingness to work on a shift basis, Community Management is a 24/7 job. The CM department allocates times and shifts to each member of the team on a rotational basis, this includes evening and night shifts, weekends, and public holidays.? Overall: great time management skills, ability to multitask, intelligent, handles pressure.? Education: graduate level.? Culture fit: Careem is a start-up growing at a tremendous pace on a daily basis. The team and talent we recruit are highly energetic, ambitious, hardworking, reliable, kind and unique in their own characters.Where youll be? Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.? You?ll be working in the location you?re hired from. Due to legal and compensation considerations, you will need to be based out of the country you?re hired from as your primary work location.
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