Cleaning Operations & Sales Supervisor

Job Description

Job IntroductionA brand-new exciting position has been created at our LuXe client?s Head Quarters in Amman for a Cleaning Operationsÿ& Sales Supervisor to join our team and take our service delivery to the next level. This role will be managing a team delivering a high standard cleaning, mailroom and porter service delivery.You would be an experienced Soft Facilities Management professional with a proven track record in a complex, 5-star service delivery environment, a great ability to multi-task and experience in logistics. You would pride yourself in ability to make things happen and deliver outstanding customer service.Role ResponsibilityúÿÿÿÿÿÿÿTo check that the cleaning of working floors and Public Areas are always kept and maintained to the highest standards, conducting and recording regular quality checksúÿÿÿÿÿÿÿTo ensure that the different cleaning programs in the Departments are done as frequently as establish in the Departmental SOP.úÿÿÿÿÿÿÿTo ensure Maintenance issues are correctly reported and followed upúÿÿÿÿÿÿÿTo ensure that all storerooms are kept tidy and in good order.úÿÿÿÿÿÿÿTo organize and control overall supervision of cleaning on a daily operational basisúÿÿÿÿÿÿÿTo assist in the planning, organising and supervision of all periodic cleaning programmes in all areas of responsibility, ensure satisfactory completion of tasks and record keepingúÿÿÿÿÿÿÿTo liaise daily with the supervisors to ensure an effective organisation of the workload is produced on daily basis.ÿúÿÿÿÿÿÿÿOversee the work of the cleaners, conduct regular quality checks and record resultsúÿÿÿÿÿÿÿTo identify areas where training would be required and discuss with supervisorsÿúÿÿÿÿÿÿÿCreate incentives to inspire and motivate the teamúÿÿÿÿÿÿÿCreate the daily checklists for Cleaners and PortersúÿÿÿÿÿÿÿForecasting for the departmentúÿÿÿÿÿÿÿWork with customer representatives to address any specific requirements or concerns.úÿÿÿÿÿÿÿOrganise rotas and complete wage and other paperworkúÿÿÿÿÿÿÿManage equipment, materials and stock levelsúÿÿÿÿÿÿÿAssist with trainingúÿÿÿÿÿÿÿProvide regular reporting on operational performance.The Ideal CandidateEssentialúÿÿÿÿÿÿÿAt least 5 years? experience in a similar position.úÿÿÿÿÿÿÿExcellent level of English in written and spoken formatúÿÿÿÿÿÿÿCompetent computer skills, word, excel, power pointúÿÿÿÿÿÿÿExcellent communicator and able to connect with all levels in the business, flexing style as appropriate.úÿÿÿÿÿÿÿEffective organisational skills; able to prioritise tasks and self-manage a demanding workload or reactive and proactive workúÿÿÿÿÿÿÿExcellent personal presentation skills always demonstrating a 5 * appearanceúÿÿÿÿÿÿÿFriendly, approachable and professionalúÿÿÿÿÿÿÿSuperb attention to details and understanding of a luxury brandúÿÿÿÿÿÿÿHands-on approachDesirableúÿÿÿÿÿÿÿExcellent customer service skills for customer interactionúÿÿÿÿÿÿÿAbility to work as part of a team to ensure a productive environmentúÿÿÿÿÿÿÿStrong leadership and motivational skills which are capable of nurturing, developing and inspiring staff

• úÿÿÿÿÿÿÿThe ability to work well under pressure and in a busy environment

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