supervisor Laundry

Job Description

BASIC FUNCTIONUnder the guidance and supervision of the Executive Housekeeper, and within the limits of the operational standards, a Laundry Supervisor assists in ensuring the smooth operation of the laundry. The Supervisor needs to assign the teams daily duties and inspect work for adherence to prescribed standards of cleanliness; as well as overseeing the development of the team to ensure delivery of exceptional customer experiences.Main Duties:??Internal: Works in harmony with all hotel employees, maintains excellent relationships and professionalism among colleagues. Reports to and keeps the EH informed on all major operational matters??External: Treats all related departments as his internal customer & maintains good relationship with them??Materials: All Laundry materialsResponsibilities:??Ensure Housekeeping trolley is stocked daily in a neat and organized manner.??Maintain strong knowledge of the local area to ensure you are equipped to answer guest enquiries and provide accurate directions??Manage overall daily operations of the Linen Room.??Ensure quality controls are in place for all linen processes, rejecting any exceptions.??Responsible for maintaining cleanliness of the linen area.??Assist the Executive Housekeeper on his day today duties.??Oversee the loading of carts and place accurately as requested.??Oversee in getting filled linen carts to designated areas.??Ensure linen and laundry supplies are ordered and controlled in line with Business and Events.??Ensure a clean and tidy linen room at all times and report to the management if any items have been damaged (linen as well as uniforms).??Report to Executive Housekeeper in case any uniforms need to be discarded or replenished.??Ensure that linen and uniforms are properly stored and recorded.??Ensure that the proper procedure is followed when linen or uniform needs to be discarded.??Ensure that all uniforms are ready for special events as well as for any seasonal events.??Ensure proper loading and unloading of dryers, and also setting proper temperature for different items that require drying.??Receive records and oversee sorting of clean uniform from laundry and arrange them properly on the shelves and racks.??Ensure team members adhere to all Health and Safety Regulations.??Keep and update the Laundry / linen productivity report on a daily basis.??Take linen which is spotted out and place separate for re-washing or special treatments.??Any linen which is torn is placed separately and returned to the Linen room for repair.??Keep linen for all different departments separate.??Issue linen to Food & Beverage outlets as per requisitions.??Issue uniform to all employees and maintain uniform records.??Oversee the issuing of linen via hotels requisition system.??Check all uniform for any loose buttons and hems and give to the tailor for mending.??Attend and participate in in-service education classes, on-the-job training programs, etc.??Schedule preventative maintenance of laundry equipment and co-ordinate with the engineering department for any maintenance issues.??Recommend equipment, linen and chemical purchasing needs to Department Head in budget preparation.??Assist in standardizing the method in which laundry tasks will be performed.??Manage customer service issues quickly and effectively.??Responsible for proper running of equipment and proper amounts of chemicals.??Train, develop, and appraise the laundry team and Carry out stock takes as per management policy.??Assist in the recruitment and selection of laundry personnel.??Assign schedules and duties to laundry staff as per business needs.??Assist in determining staffing requirements necessary to meet the Laundry Departments needs.??Carry out Hotel related duty that might be requested from EH??Use the duty shift checklists to ensure tasks are completed

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