| Job Location | AlKhafji, Saudi Arabia |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
1- ROLE PURPOSE:Fulfilling daily key account group Bupa Arabia insurance operation requests and queries received from the group secretary. Representing an excellent Bupa Arabia image by reflecting the organization values and objectives.2- KEY TASKS:- Adding and deleting employees and dependents to the group?s policy and printing the new cards.-- Modifications to the memberships: Change class, re-print lost cards, change branch, update member Info (Name, Ids, DOB, Etc?), and replace card with updated information.- CCHI data upload.- Receive inquiries from the members regarding their membership.- Online claim submission through Bupa Arabia Channels or submit the claim in-person in with the original documents to claim department in Bupa Arabia head offices.- Provide proper follow up for ongoing and pending inquiries.- Check the Pre-Authorization status follow-up with Pre-Auth Team to provide the needed information for members.- Receive, validate and submit the client?s complaints to the proper channels.- Provide the clients with the product benefits and coverage information. Aligning with other internal department to reach excellent customer satisfaction by completing timely transactions and answer the client inquires.
Keyskills :
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