| Job Location | Alexandria - Egypt |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Advertising / PR / Event Management |
| Functional Area | Not Mentioned |
Heroleads is looking for an SME that will be responsible for supervising a team of Advisors.The purpose of this role is to oversee the day to day operations management of a team of TeleSales Agents, driving daily, weekly and monthly targets within an Outbound Sales environment.Sales Management? Manage and drive sales team targets and performance? Develop the sales team through coaching and training and identifying skill gaps? Plan, conduct and document coaching and training sessions in order to develop agents skills and knowledge to boost sales performance? Measure and manage the Sales Agents team to ensure out-of-line situations are immediately addressed? Communicates information or updates in a timely, accurate and understood manner to all sales team members? Ensure that all Human Resources policies and procedures are observedCommunication and Feedback? Conduct team briefs/huddles as scheduled by the workforce management team and in line with the weekly focus agenda set by the Head of Customer Experience? Ensure regular feedback is given to Sales Agents with regards to action plans that have been set? Ensure all relevant business communications are communicated to the sales team as and when requiredReporting and Administration? Sign off Sales Agents timesheets on a weekly basis? Track and accurately update operational performance reports for Sales Agents on a weekly basis? Compiling and sending reports as required by the business on a daily, weekly or monthly basisCustomer Satisfaction? Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback? Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate? Drive the team performance on all metrics in accordance with the contractual obligation ( AHT, CSAT, Quality, Compliance, Followups, Appointment Reminders, Booking confirmations, etc .. )job requirements2 yearsNot Specified at leastMarketing and Advertising
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