Sales & Customer Service Manager

Job Description

Responsibilities:? Work with the senior management team to set revenue and sales goals on a monthly, quarterly, or annual basis.? Increase customer satisfaction ratings and create innovative programs for up selling.? Work with senior management to devise and implement innovative go-to-market strategies.? Become a mentor to the sales and customer services team and nurture relationships with each associate in order to help them achieve their goals.? Helping to build good customer relations.? Recruiting staff and doing appraisals.? Arranging staff meetings.? Training and development.? Handling complaints and queries (from customers and staff).? Sorting security issues.? Financial responsibilities.? Arranging promotional events.? Managing people:? Set targets, performance plans, and objective standards for sales and customer services representatives.? Meet with reps one-on-one weekly to review performance, progress, and targets. [Weekly]? Deliver deep performance reviews for each individual rep once or twice per year. [Monthly, Semiannually and annually]? Coach individual sales and customer services representatives one-on-one through phone work and prospecting help sessions to help them improve sales performance. [Weekly]? Participate in spontaneous sales and customer services call [Semimonthly or monthly]? Counsel, support, discipline, and report under performing sales and customer services representatives to top management.? Develop a scalable sales and customer services process and ensure representatives adhere to it correctly.? Ensure that reps use sales technologies, such as a CRM, correctly.? Plan and implement training programs. Hold regular skills training sessions with internal or external sales trainers. [Semiannually]? Plan and preside over weekly sales and customer services team meetings. [Weekly]? Hold team events onsite or offsite. [Monthly]? Recruit, select, on-board, and train new sales and customer services reps.? Motivate and engage the sales and customer service teams with motivational tactics, such as sales contests, prizes, and public recognition.? Unite the team: Ensure reps work as a positive unit and share their best practices.? Set a good example for the team. Work according to company culture and values, prioritize ruthlessly, use good communication, and deliver results effectively.? Managing customer needs:? Maintain a deep understanding of customer needs and monitor their preferences.? Resolve escalated customer issues and customer complaints regarding sales and customer services.? Provide expertise when setting and adjusting pricing plans and discount rates.? Provide advanced negotiation expertise.? Connect the gym with customers and sales people in the field.? Managing the business:? Determine and assign sales and customer services quotas, targets, and/or goals. Project and forecast annual and quarterly revenue.? Develop sales and customer services strategies to acquire new customers or clients.? Track sales and customer service teams metrics and share them with company leadership.? Analyze sales data on sales results and develop plans to address performance gaps.? Collaborate with marketing executives to develop lead generation plans.? Prepare budgets and approve expenditures.? Monitor competition, economic indicators, and industry trends.Job Details:? 8 hrs shift from 4 PM till 12 AM.? 4500 LE starting salary.? 1 day off depending on the business needs.

Keyskills :
Sales & Customer Service Manager