SCCM System Administrator

Job Description

DescriptionLeidos is seeking SCCM System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will support operations across multiple geographic locations. The System Administrator provides systems and software operations and maintenance support in a large network enterprise, multi-enclave environment. This administrator will help with the O&M of virtual application delivery to include testing, updating, deployment, and troubleshooting. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.Primary Responsibilities:

• Individuals in this role will be trusted to remotely log into the end users endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions.
• Provide implementation, troubleshooting and maintenance support. Rapidly distinguish isolated user problems vs system outages
• Interface with vendors to identify licensing and usage models.
• Assist application deployments by working with stakeholders for early source code, build deployment processes utilizing existing and approved toolsets.
• Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Establish comprehensive availability and capacity management solution using lessons learned
• Develop solutions to technical issues.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
• Update operations and maintenance documentation for 24/7/365 IT Watch personnel

Basic Qualifications:

• Experience with interacting with customers to handle service inquiries and problems.
• Experience working as a Tier 2 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.
• Knowledge of IC IT standards and best practices.
• Superior working knowledge of virtual application deployment technologies such as Microsoft App-V, Citrix XenApp, and/or VMware vApp alongside Microsoft Endpoint Manager (previously known as SCCM).
• Experience with Scripting/Automation using PowerShell or other scripting languages
• Experience troubleshooting issues in a growing environment.
• Time management skills.
• Strong oral and written communications skills.
• Strong leadership abilities and ability to mentor junior staff
• Track record of working effectively within a team, and support to peers toward improved processes and results.
• Experience with IT Service Management technologies for incident tracking such as ServiceNow.
• Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).

Desired Qualifications

• Experience with log reviews, incident analysis, and identification of issue trends
• Certifications relating to virtual applications from Citrix, Microsoft, and/or VMware
• Microsoft SCCM certification or Microsoft Certified: Security, Compliance, and Identity Fundamentals
• ITIL Foundation Certification

Clearance:

• Due to the nature of the government contracts we support, US Citizenship is required.
• TS/SCI with a Poly is required for this position or TS/SCI and willingness to get a Poly.

Education:

• Bachelors degree with 8+ years of relevant experience, Masters degree with 4+ years, Associates with 10+ years, or High School Diploma with 12+ years.

Pay Range: Covid GuidanceIn order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.About LeidosLeidos is a Fortune 500? technology, engineering, and science solutions and services leader working to solve the world?s toughest challenges in the defense, intelligence, civil, and health markets. The company?s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.Pay and BenefitsPay and benefits are fundamental to any career decision. Thats why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.Securing Your DataLeidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [emailprotected].Commitment to DiversityAll qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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