??Act on action plans produced by Sales Action Planning including understanding contract terms and conditions of the customer
Regular customer contact by phone, emails, entertainment or visits when appropriate
Update knowledge of customer?s needs and requirements the business situation, their market/industry information, their buying and sourcing patterns (booking prospects), pricing policies, competitors activities, customer allocation, equipment and logistics etc,
Provide regular updates on network and service product via product brochures and presentations
Update customers on company policy and act on conference initiatives when appropriate
?Review customers? feedback on service quality
Register customer complaints in complaints log book and action as and when required with feedback to customer
?Support and assist on issues that arise
??Ensure customer complaints are promptly addressed and corrected by discussion with concerned parties
?Manage all customer interface activities and ensure that they are handled efficiently
