Manager New Markets Program

Job Description

Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.We are rapidly growing our footprint, and with a national focus on better infrastructure, we don?t expect to slow down anytime soon!As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It?s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!The work we do genuinely changes lives. If this sounds exciting, we?d love to hear from you!About the opportunityAs the Manager, New Markets Program, you will support the progress of increasing Ting?s footprint by meeting this generational broadband moment in the US and expanding digital inclusion across the country. You will:

• Lead collaboration with local (like city engagement, construction) and centralized (like supply chain, marketing) teams to plan and progress network build growth at future Ting markets
• Encourage momentum and motivate progress, ensuring activities are moving forward timely
• Address complex operational opportunities and issues cross-functionally to position the business for rapid scale
• Work across the lifecycle from the birth of a Ting town opportunity to pre-construction planning and of Ting Internet
• Provide leadership and coaching to project managers, as well as communicate risks, scope, and updates to senior leadership and executives.

What you?ll be doing:

• Working in partnership with City Engagement teams centrally and locally to organize and curate market development approaches to potential Ting town governmental agencies in order to bring Ting Internet to the residents.
• Analyzing and designing the national PMO effort to ensure that the appropriate attention and resources are allocated to each market and project, without sacrificing the overall health of the New Markets Program.
• Expanding existing metrics and dashboards to track the success of city engagement efforts across the country in more meaningful and scalable ways.
• Leading stakeholder communication and facilitating critical business and operational discussions with the focus of driving informed members to actionable decisions.
• Work directly with state/municipal government funding proposal development
• US travel up to 20%
• All other duties assigned by the manager

What you?ll bring:

• Proven ability to work in a diverse and remote environment and embrace inclusive leadership
• PMP/PMI certification is strongly preferred
• Demonstrated ability to effectively plan; having or showing great perception or insight.
• Ability to handle multiple projects and tasks, and help others prioritize
• Strong organization skills
• Demonstrated knowledge of Service Provider FTTH construction and service practices
• 3+ years of management or leadership experience
• 10+ years of program or project management experience
• Strong written and verbal communication skills across multiple levels of the organization (senior executives, managers and SMEs)
• Proven ability to create critical processes and critical metrics
• Keen understanding of risk management methodologies
• Strong project scheduling and forecasting abilities
• Experience leading a team of project managers
• Demonstrate ability to be a positive change and compassionate agent for the operation
• Track record of a growth mindset and creative problem-solving

Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.Learn more about Tucows, our culture and employee benefits on our site here.

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