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IT Helpdesk

1.00 to 3.00 Years   Alexandria, Egypt   29 Oct, 2021
Kahraba
1 Jobs Openings
Job LocationAlexandria, Egypt
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryElectric Power Production & Transmission
Functional AreaNot Mentioned

Job Description

Job PurposeProvide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.Main Duties & Responsibilities

  • Respond to requests for technical assistance in person, via phone, chat or email.
  • Diagnose and resolve technical hardware and software issues.
  • Research questions using available information resources.
  • Advise user on appropriate action.
  • Follow standard help desk procedures.
  • Log all help desk interactions.
  • Administer help desk software.
  • Follow up with customers and users to ensure complete resolution of issues.
  • Redirect problems to correct resource.
  • Identify and escalate situations requiring urgent attention.
  • Track, route problems and requests and document resolutions.
  • Resolve technical problems with Local Area Networks and Wide Area networks.
  • Prepare activity reports.
  • Inform management of recurring problems.
  • Stay current with system information, changes and updates.
  • Help update training manuals for new and revised software and hardware.
  • Train computer users as necessary.
  • Clean up computers.

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