Guest Service Representative

Job Description

* Demonstrates a working knowledge of all services and facilities of the hotel and local area to effectively assist hotel guests. * Issues safe deposit boxes to guests upon request according to standard operating procedure. * Properly processes guest mail, messages, and packages to ensure receipt of same by guest. * Reviews all reservations and assigns rooms based on availability, special requests and hotel promotions to ensure guest satisfaction and maximize room revenues. * Assists all guests in a sincere and courteous manner consistent with Regency Culture of Service Training. * Demonstrates a working knowledge of all hotel safety and security procedures required to maintain a secure and safe environment for employees and guests. * Prepares reports, as requested, to develop a more informative database for improved management decision-making and critical evaluation of work activities. * Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken when appropriate. * Answers phones at front desk according to established procedures. * Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and part-day rooms. * Provides the accounting department with necessary information to ensure travel agent commissions are paid promptly and accurately. * Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. * Files room key cards. * Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. * Attends department meetings. * Coordinates guest room maintenance work with the maintenance department. * Knows all safety and emergency procedures. Is aware of accident prevention policies. * Maintains the cleanliness and neatness of the front desk area. * Other duties as assigned.Qualifications: Experience: One year past audit or front desk experience preferred * Must project a neat, clean professional appearance. * Must be self-motivated. * Must be committed to the highest standards of hospitality and express a sincere interest in the needs and comfort of guests. * Must be extroverted, sales oriented and able to consistently project a positive attitude and pleasant personality. * Should be willing to assist others and be able to work as a team member toward common goals of the hotel. * Must be a bright, alert individual who is able to assume responsibility and exercise sound judgment. * Should be able to perform multiple activities with speed and accuracy and adapt easily to fast paced, changing conditions. * Should be detail-oriented and follow through. * Should be a flexible person and possess an even temperament. * Must be able to comprehend basic accounting principles, type a minimum of 30 words per minute accurately, operate computer and property management system software, possess an aptitude with figures, and be able to handle clerical duties such as filing and logging. * Must be honest and able to handle cash responsibilities. * Must be a dependable person who is able to work a flexible schedule. * Must be articulate and able to communicate effectively with others.Apply for Guest Service RepresentativePlease add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted.

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