Employee Experience Lead

Job Description

COVID-19 Update: Sutherland is committed to ensuring a safe working environment for our people, their families, and the communities in which we operate. Where possible, we have enabled our teams to work at home (WAH). For anyone who needs to be on-site, we are actively implementing strict health and safety protocols in all of our office locations. We are actively hiring for positions that are full-time WAH, temporary WAH (with an eventual return on-site), or full-time on-site. The interview and onboarding experience are fully virtual so we encourage you to apply for positions of interest or join our Talent Community so that a recruiter can contact you if there is an open role that matches your skills, interest, and location.Work on interesting projects wherever you are, at home or in one of our offices around the world.At Sutherland, you will work with great people on interesting projects with some of the worlds biggest brands. Here, youll develop new skills and experiences while tackling challenges in a supportive environment. Here, youll keep your passions and interests alive because we believe your unique perspective adds value to your work. * 43,000,000 Monthly Transactions * 120 Fortune 1000 Clients * 34 Years * 19 Countries * 1 YouEmployee Experience LeadReq:22004654_en City: State: Alexandria EG Work Location: hide-job: 22004654_en EGSutherland is seeking a detail-oriented and reliable person to join us as a Lead - HRSS Generalist. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Leads in this role get to:Attract and onboard the best talent:Source and screen profiles from various available approved sources and schedule interview with department heads in hospital and corporate head quarter. Coordinate with recruitment agencies if required. Collect interview records and conduct job approval process from operational team, HR department and finance department respectively. Inform the exam dates to the candidates as per the scheduled exam sheet. Create an individual file with required documents and issue IOM for employment visa once the candidate clears the exam. Introduce the selected candidates to the respective department heads and other departments. Inform finance department for salary advance, if required, with the approval from HR Manager. Coordinate and follow up with PR department for medical and employee visa procedure and update the information in HR portal.Manage Employee Relations and Administration:Manage attendance by checking the biometric data and summarizing in the month end. Manage employee leave in HR portal. Process salary in HR portal and forward to the finance team for approval. Track regularly the eligible list of employees for annual appraisal, probationary appraisal and contract renewal appraisal. Issues increment letters. Assists management with assessment of performance improvement needs. Arrange employee engagement activities like birthday celebrations, picnic, etc. Updates operations team on matters such as habitual late comers, absence, disciplinary issues etc. Inform clinicians about the payment terms, revenue slabs and the rules in case insurance patients are there till the license renewal. Coordinate with insurance companies for malpractice insurance certificates. Inform clinicians about their renewed license and complete the necessary documentation and enter payment made in HR software. Prepare other documents like birth notification / sick leave ? DHA user ID and password when required. Collect required documents for renewal. Forward IOM after collecting documents to the HR manager. Follow up with PR and employee for medical and labor contract signatures and forward files for approval to the respective authority. Update in HR portal after visa stamping. Ensures timely renewal in QIC IP, life insurance, symphony OP insurance, medical mal practice insurance for the employee. Submit gratuity, HR Budget annually to the finance department. Update air ticket amount quarterly in HR portal. Supports to drive training initiatives and arrange suitable training solutions for employees. Map out annual training plans for management, HR, customer support about the training sessions. Manages and maintains training facilities and equipment and suggest appropriate training methods. Ensure that compensation practices follow current labor legislation and regulations. Comparing benefits and compensation plans, job classifications, and salaries through data and cost analysis, benchmarking. Coordinate meeting with department head, HR for transfer, promotions etc. and issue the respective letter to the employee. Coordinates and arranges exit interview for resigned (voluntary/involuntary) employees. Collect clearance certificate for resigned employee. Prepare and forward final settlement calculation to the finance department.Qualifications:Our most successful candidates will have:* Master of Business Administration in Human Resource Management* HR certification preferred* 2 - 4 years experience* Experience in healthcare organization preferred

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