| Job Location | Alexandria - Egypt |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Perfumery / Toiletries / Personal Care / Cosmetics |
| Functional Area | Not Mentioned |
Role Purpose Provide an efficient Customer Chanel for Customer feedback through assisting customers in a friendly and professional manner with all calls coming into Wham Hotline, inquiries, suggestions or Complaints. Log all feedback onto the system and send necessary feedback to relevant Departments.KEY ROLE SPECIFIC ACCOUNTABILITIES:? Attends all assigned calls promptly and courteously based on pre-set Call Center SLA s and KPIs.? Route calls to relevant Departments and follow-up where necessary.? Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.? Briefs the Duty Manager on complaints that require management assistance.? Generate daily Call Center reportsjob requirements1 to 3 yearsBachelor's Degree at leastCosmetics
Keyskills :
Call Center Agent
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