Associate - Account management

Job Description

COVID-19 Update: Sutherland is committed to ensuring a safe working environment for our people, their families, and the communities in which we operate. Where possible, we have enabled our teams to work at home (WAH). For anyone who needs to be on-site, we are actively implementing strict health and safety protocols in all of our office locations. We are actively hiring for positions that are full-time WAH, temporary WAH (with an eventual return on-site), or full-time on-site. The interview and onboarding experience are fully virtual so we encourage you to apply for positions of interest or join our Talent Community so that a recruiter can contact you if there is an open role that matches your skills, interest, and location.Work on interesting projects wherever you are, at home or in one of our offices around the world.At Sutherland, you will work with great people on interesting projects with some of the worlds biggest brands. Here, youll develop new skills and experiences while tackling challenges in a supportive environment. Here, youll keep your passions and interests alive because we believe your unique perspective adds value to your work. * 43,000,000 Monthly Transactions * 120 Fortune 1000 Clients * 34 Years * 19 Countries * 1 YouAssociate - Account managementReq:22002233_en City: Alexandria State: Alexandria EG Work Location: Work at Home hide-job: 22002233_en EGSutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Consultants in this role get to:Strengthen relationships:Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner.Develop problem solving abilities:Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.Teamwork:Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.Improve technical skills:Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.Qualifications:Our most successful candidates have:* High School diploma or equivalent * Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) * Direct client contacts technical support experience * Excellent verbal and written communication skills * Strong problem-diagnosis and problem-solving skills * Multi-tasking skills, showcased using several applications * Experience working with CRM applications (preferred) * Ability to be goals oriented * Strong communication skills and ability to express ideas clearly * To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone

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