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Tier 3 Desktop Support

1.00 to 10.00 Years   Alahsa, Saudi Arabia   22 Jul, 2022
Saic
1 Jobs Openings
Job LocationAlahsa, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

DescriptionSAIC is seeking a Tier 3 Desktop Support on the Revolutionary Information Technology Services (RITS) program. The Tier 3 Team on the RITS program provides technical support to the Army Corps of Engineers end-users for PC, server, mainframe applications and hardware and serves as an escalation point for all Tier 2 activities. Selected candidate will handle problems that the first and second-tier support staff is unable to resolve. Interact with vendors, network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.Duties and responsibilities include, but not limited to:

  • Technical, operational, and training support to users and technical teams, for PC desktop hardware, and software packages
  • Configure operating system, load shrink-wrap programs and other application software programs
  • Troubleshoot PC?s, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, and resolves operation system and software problems
  • Coordinate between users and components of a local area network, and participates in the evaluation of system configuration and software
  • Ensure all resolutions follow DISA STIGs and other regulations, documented, and current. The candidate serves as a POC for Level 3 support and escalations
QualificationsBasic Qualifications:
  • Must have an AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education
  • Minimum of 6+ years of professional, applicable experience.
  • Experience troubleshooting issues with MS Office 365 and Azure services
  • Experience working with vendors to remedy root causes.
  • Experience in implementing and evaluating DISA Security Technical Implementation Guidelines (STIG) within the Windows Operating System technology area (ie. Windows 10, Adobe Acrobat, Microsoft 365, etc)
  • Experience using ServiceNow or a similar ticketing system.
  • Demonstrated experience writing process documentation.
Preferred Qualifications:
  • Knowledge and/or experience working within USACE environment
Certifications:
  • Must have an activeDoD 8570 IA Baseline Certification, IAT Level II (examples: Security+ CE, CySA+, SSCP, CCNA-Security certifications).
Clearance Requirements:
  • Must have minimum Interim Secret or Secret Clearance to start
Target salary range: $50,001 - $75,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.OverviewSAIC? is a premier Fortune 500? technology integrator driving our nations technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers missions.We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

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