Highly technical field with ever changing technologies & support needs
Overcome limited resources for training
Ability to work independently & communicate in a knowledgeable & professional manner
Ability to multi-task is a MUST
Ability to explain technical networking & equipment in a training capacity
Analytical thinking, problem solving and resolution oriented
Able to react to change productively & handle other essential tasks as assigned
Involved in SAT Process Development of BETA Products.
OT and or ON CALL support
ESSENTIAL DUTIESVoice Activity:
Port/Route numbers via NPAC/SOA/DSET (Basic Voice)
View/change the ACME Session Border Controller (Basic Voice)
Configure or troubleshoot Broadsoft feature server. (Basic Voice/Data)
Configures or troubleshoot switch translations in the following applicable switch platform(s)- Sonus GSX/PSX, Lucent 5ESS, Genband G9000, Nortel DMS, Lucent PLEXUS, MetaSwitch and SCPs. (Basic Voice)
Data Activity:
Configure or troubleshoot the applicable PE Routers
Route and implement IP routing protocols, DHCP & NAT settings (Basic Data).
Apply QOS/COS settings based on solution sold
Configure or troubleshoot Windstream managed equipment from the core elements to the point of customer termination in either co-location areas or switch sites (Adtran models- 6xx,9xx, Netvana and Cisco)
Facility:
Performs Loop testing on T1 and analog facilities.
Conducts remote Digital Access and Cross-connect system (DACS) or Digital Cross-connect System (DCS) cross connects on T1 and above facilities (if applicable).
Basic Troubleshooting:
Make necessary changes that the customer may require at time of install, update config builds, order details, including but not limited to feature, line configuration, and/or order design.
Misc:
View CLR and determine the network solution and required network components needed to fulfill an order or confirm network components have been fulfilled by PTD. (Basic Data/Voice)
Perform Customer Acceptance during installation process/testing of services.
Advanced Voice/Troubleshooting:
Using IRIS, collect and troubleshoot SIP messaging and RTP. (Advanced Voice)
Perform D channel captures on TDM solutions to determine point of call failure.
Perform debug messaging in Windstream managed equipment to determine point of call failures.
Troubleshoot LD (least cost routing and LDP platform), Toll Free, Account code, and both simple and complex customer features.
Capture and analyze multiple switch protocols as well as messaging between network and customer equipment (CPE/PBX) such as ISUP, TCAP, Q.931 and SIP.
Tools utilized include IRIS, IAS, Q.931, ESM, Wireshark, and CDR Viewer.
Support post install troubles using troubleshooting methods and decision making.
Advanced Data/Transport/Troubleshooting:
Configure or troubleshoot ACME Session Border Controller for Basic Registering solutions (Advanced Data).
Configure RAVPN and IPSEC (Advanced Data).
Configure BGP and OSPF routing protocols. (Advanced Data)
Conduct DACS, MUX and multi-link configurations if applicable.
Basic and complex provisioning of circuit access path for voice/data services, from Windstream network to customer premise for new and existing customers by way of virtual cross-connects in DACs and/or provisioning of Frame Aggregators for DS0, DS1, DS3, Ethernet. (ATM/frame relay, VoIP, Data Center)
Configure & troubleshoot issues at the Data Link and Network layers of the OSI model. Conduct DACS, MUX and multi-link configurations if applicable.
Configure & troubleshoot IP routes, MPLS private networks, Switches
Minimum Requirements:High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.Job Requirements Minimum Requirements:High School diploma or equivalent and 4 years experience with 3 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.EEO Statement:Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
