Welcoming patients and visitors, answering the telephone and answering any inquiries.
Scheduling appointments and keep those appointments on time.
Assisting patients with completing necessary forms and documentation.
Keeping a clean and calm reception area.
Processing billing and payments, using medical software
Comforting distressed patients ? this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency.
Equipment sterilisation and cleaning.
Monitoring and ordering stationery and clinical supplies.
Booking and organising staff and doctor meetings.
Maintaining information confidentiality at all times.
Liaising with other medical departments such as radiologists, medical specialists or psychologists with professionalism and discretion.
